Sterling Sands Condominiums - Destin Vacation Rentals by Vacasa

Rented a condo on the beach but upon arrival there was no one at the office and our welcome pack that was to include access to the private beach and the wrist bands to use the amenities on site were not provided. We checked in at 4pm with only a door code and it is now 7:23pm and dark outside. We have yet to be able to enjoy the beach or amenities on site and check out is at 10am. All attempts to contact Vacasa resulted in empty promises of providing us with access to the beach and amenities. The room was not the cleanest with the biggest issue being the broke garbage disposal that had a large amount of food in it rotting causing a very serious odor issue throughout the kitchen/living room area. The dishwasher also has stale, stagnant water about 1-1/2 inches deep sitting at the bottom of it which is probably also contributing to the funky smell! The dryer was also out of order in the unit and we were looking forward to washing our clothes from the 1st part of our journey before heading home tomorrow morning. Both bathtub facets in the bathrooms leak as well.

Rented a condo on the beach but upon arrival there was no one at the office and our welcome pack that was to include access to the private beach and the wrist bands to use the amenities on site were not provided. We checked in at 4pm with only a door code and it is now 7:23pm and dark outside. We have yet to be able to enjoy the beach or amenities on site and check out is at 10am. All attempts to contact Vacasa resulted in empty promises of providing us with access to the beach and amenities. The room was not the cleanest with the biggest issue being the broke garbage disposal that had a large amount of food in it rotting causing a very serious odor issue throughout the kitchen/living room area. The dishwasher also has stale, stagnant water about 1-1/2 inches deep sitting at the bottom of it which is probably also contributing to the funky smell! The dryer was also out of order in the unit and we were looking forward to washing our clothes from the 1st part of our journey before heading home tomorrow morning. Both bathtub facets in the bathrooms leak as well.